Privacy policy

Who this policy covers

• Businesses that use DeskTeam ("clients") and their staff.
• People who call, email, text or chat with a client's AI assistant ("customers"). We handle their information on the client's behalf.
• Visitors to this website, including people who request a demo.
• Businesses whose public information we review with our website crawler. See our crawler page.

Information we collect

From clients

Account details (name, email, phone number), business details (services, hours, rules and website content), calendar availability and appointments if you connect a calendar, and billing details. Payments are handled by our payment provider; we don't store card numbers.

From customers, on a client's behalf

Phone number, email address, name and anything shared in a conversation: call audio, call recordings and transcripts, emails, text messages, chat messages and appointment details.

From website visitors

What you enter in our forms, such as your name, email, phone number and business website. To protect our forms from abuse we use Cloudflare Turnstile, which processes technical details such as your IP address and browser.

Public business information

Business names, addresses, phone numbers, published contact email addresses and the public content of business websites, from public sources such as Overture Maps and the businesses' own websites.

How we use information

• To provide the service: answer calls, follow up with leads by email (and by text once texting launches), book appointments and alert clients.
• To send the messages people asked for, such as a demo link or an appointment confirmation.
• To keep the service secure, prevent abuse and fix problems.
• To prepare and send demos and audits to businesses we think we can help.
• To meet legal obligations.

We don't sell personal information, and we don't use customers' information to market our own services to them.

AI assistants and call recording

Our assistants are automated and say so: every call opens with a notice that the caller is talking to an AI assistant and that the call may be recorded, and every automated email or text says it's automated. Calls are recorded and transcribed to provide the service. Conversations are processed by AI providers, including OpenAI and Anthropic, acting as our service providers.

Email

A client's AI assistant may email people who contacted that client, in the client's name. Every automated email has an unsubscribe link, and once someone unsubscribes, that client's assistant never emails them again. Replies go to the client.

Text messaging

Texting isn't live yet. It launches once carrier registration is complete, and then works as described here and in our SMS terms.

We do not sell, rent or share mobile phone numbers or text-messaging opt-in consent with third parties or affiliates for their marketing or promotional purposes. Text-messaging opt-in data and consent are never shared with third parties, except with the aggregators and providers that deliver the messages.

Message frequency varies. Message and data rates may apply. Reply STOP to any message to opt out, or HELP for help. See our SMS terms.

Google user data

If a client connects a Google account, we use Google Calendar data only to check availability and to create, update or delete the appointments our assistant books. DeskTeam's use and transfer of information received from Google APIs to any other app will adhere to the Google API Services User Data Policy, including the Limited Use requirements. We don't use Google user data for advertising or to train AI models.

Who we share information with

• Service providers that run the service for us: hosting, phone and text delivery (such as Twilio), AI processing, email delivery, payments and security. They may use the information only to provide their services to us.
• The client a customer contacted, who can see that conversation.
• Authorities when the law requires it, or to protect people's safety or our rights.
• A buyer or successor if our business is sold or reorganized, under this policy.

How long we keep information

We keep information as long as we need it to provide the service or as a client's retention settings allow, then delete it, unless the law requires us to keep it longer.

Your choices and rights

You can ask us to access, correct or delete your information by emailing [email protected]. If you contacted one of our clients, we'll work with that business on your request. Depending on where you live, you may have more rights, such as under California law. We won't treat you differently for using them.

Security

We protect information with encryption in transit, access controls and separation between clients' data. No system is perfectly secure, so we can't guarantee absolute security.

Children

DeskTeam isn't directed to children under 13, and we don't knowingly collect their information.

Changes to this policy

We'll post any changes here and update the date above. For significant changes, we'll tell clients directly.

Contact us

Ahmed Mribai, operating as DeskTeam
9013 Oued Zarga, Beja, Tunisia
[email protected]